FAQ

Shipping

Do you offer complimentary shipping?

How long does shipping take?

How can I track my shipment?

How long does a pre-order take? Can I expedite a pre-order?

How do I know my order has been placed successfully?

Returns

Can I return my dress?

Can I exchange my dress?

Product

Can I customize my outfit?

Do you use pure fabric?

What do you mean by “deadstock” fabric?

What kind of material do you use in your embroidery?

How long does it take kaarigars embroider each dress?

Do you have a labor rights commitment to your kaarigars and tailors?