Shipping

We offer complimentary express shipping in the U.S. and complimentary standard shipping internationally (to most countries). All shipments are processed in 1-3 business days, and shipping time is determined at check out. If you have any special requests regarding shipping, please contact us at hello@muskanmumtaz.com and we will do our absolute best to accomodate you.

For pre-orders, estimates are listed on the product page and the product will be shipped out as soon as it is available. If you have any questions or requests for earlier delivery, we will do our best to accommodate your needs as per our real-time stock availability. Please reach out to us at: hello@muskanmumtaz.com and title the subject line: “Expedited Pre-Order Request.” If it is manageable for our supply chain team, we would be delighted to assist you.

If there is an issue with payment authorization on your end, we may see a delay in shipment until the issue is resolved. Please do not hesitate to contact us at hello@muskanmumtaz.com if such an issue arises, and we will do our best to arrange for a timely alternative payment process so that there is no delay in your dress getting to you.

Please be mindful of the import duties, customs and local sales taxes levied by the country you are in, as payment of these at the time of delivery is necessary to release your order from customs on arrival.

Returns and Exchanges

We hope you love your order! If, for any reason, you are not 100% pleased with your piece, you are welcome to return your item within 14 days of delivery given that all tags and labels are attached, and that the item remains unworn, unwashed, and unsoiled. We recommend trying on the item when you are not wearing makeup to avoid any soiling. Customers are responsible for the return shipping of the items and the packaging box, and remain liable until we have received the item.

To begin a return, please do not hesitate to reach out to us at hello@muskanmumtaz.com and title the subject line: “Return Request: Order # _____.”

To make an exchange, please email us at hello@muskanmumtaz.com within 7 days of receipt and title the subject line “Exchange Request: Order #:_____” You are welcome to exchange your piece given that all tags and labels are attached, and that the item remains unworn, unwashed, and unsoiled. We recommend trying on the item when you are not wearing makeup to avoid any soiling. When exchanging the item, please return the item in a poly-mailer (without the box). Customers remain liable until we have received the item.